Manufacturing industry is expressing an increased interest in knowledge management due to the extension towards aservice provision business model. However, the inclusion of softer service aspects indicates that the common view onknowledge management as a way to control and monitor a technical process have limitations. Sharing expertise is anadditional way of managing knowledge particularly with the intentions to make experience based knowledgeorganizational available. By studying product developers’ daily work, especially how they perceive that they apply andshare knowledge, we problematize knowledge activities in product-service development to discuss the establishedknowledge management activities. The paper suggests some considerations to support the development of aknowledge base for product-service design.
展开▼
